SHIPPING

• Orders will be shipped within 1 - 2 business days
• Import taxes, duties and fees are collected at the checkout for USA orders for a seamless, hassle-free delivery.
• Postal Network shipments will be delivered by USPS. Please track your package closely via the USPS tracking website.
• If a parcel is not claimed from a USPS post office, it will be returned to sender.
• If a package is Returned To Sender, please note that you will be issued a store credit minus the initial shipping cost + a $20 admin fee will be also deducted.
• DHL Express Shipping requires a signature on delivery unless authority to leave is granted.
• If authority to leave is granted, the package may be left unattended. Please ensure that there is a safe location for the parcel to be left.
• In the event where a parcel is not claimed/rejected/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be returned to TJ SWIM. Consequently, there will be a $40 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.
• Please note, TJ SWIM is not responsible for any delays caused by DHL Express, especially during high volume seasons. However, these are the best delivery estimations available.
  
• TJ SWIM is not liable for any lost, damaged or stolen parcels that have been confirmed as successfully delivered by the postal network unless Shipping Protection has been added to the order. Please ensure there is a safe location for the parcel to be left in the event that no one is home on delivery.
• If Shipping Protection has been added to your order, rest assured that you're safeguarded against any lost, damaged, or stolen parcels, and we'll promptly dispatch a replacement to you.
• All shipping and returns shipping costs are at the discretion of the customer and cannot be waived by TJ Swim.