Returns

RETURNS ARE ACCEPTED WITHIN 21 DAYS OF RECEIVING ORDER FOR EITHER AN EXCHANGE OR A STORE CREDIT IN THE FORM OF A GIFT CARD.
 
UNDER AUSTRALIAN CONSUMER LAW WE DO NOT OFFER RETURNS OR EXCHANGES ON THONG BOTTOMS.
THIS APPLIES TO: KENDAL BOTTOMS AND COCO BOTTOMS
 

CONDITION OF RETURN
- Full price item
- Unworn and unwashed
- Original tags attached
- Hygiene strip MUST be attached to product
- NO RETURNS OR EXCHANGES ON SALE ITEMS
- Please note that customers are responsible for return shipping costs
- We do not offer refunds for incorrect sizing or change of mind

USA RETURNS
- Return in exchange for a store credit
- Store credit can be used to repurchase a new size or style and does not expire
- We offer our US customers an easy returns solution
- Simply generate a returns label via our returns portal. There is no upfront payment required to create a return label. Once we receive your return we will simply deduct a US$15 return fee from your store credit.
- Please allow up to 15 business days for your return to be delivered to us and processed
- Alternatively, you are welcome to use your own return shipping method. In which case, a US$15 returns fee will NOT be deducted from your store credit

 

INTERNATIONAL RETURNS
- Return in exchange for a store credit 
- Store credit can be used to repurchase a new size or style and does not expire
- We do not offer international exchanges
- International customers are responsible for return shipping costs

EXCHANGES
- Available for Australian customers
- For items to the same value of your original purchase

- Please include a 500g prepaid postage satchel for your new item to be posted back to you
- Alternatively, you can repurchase the correct size or style with a store credit 

 

FAULTY OR INCORRECT ITEM
- If you believe you have received a faulty or incorrect item please email us at info@tjswim.com prior to returning your item


USA RETURNS:
CLICK HERE TO GENERATE A USA RETURN LABEL

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