FAQ

PRODUCT CARE

- Do not iron
- Do not leave in direct sunlight
- Hand wash & rinse in cold water
- Lay flat out of direct sunlight to dry
- Do not dry clean or wash in warm or hot water
- Store in a dry place 

 

 SHIPPING

Region

Delivery Time
(business days)

Price
(in usd)

USA & Canada Standard

7 - 9

$9.50

USA & Canada
DHL Express

1 - 3

$13.50

Australia Standard

2 - 5

$3.50

Australia Express

1 - 3

$7.50

New Zealand Standard

3 - 5

$7.99

New Zealand 
DHL Express

1 - 3

$11.99

UK & Europe Standard

5 - 12

$10.99

UK & Europe
DHL Express

1 - 3

$16.99

Asia Pacific Standard

7 - 15

$9.99

Asia & Pacific
DHL Express

1 - 3

$15.99

Rest Of World Standard

10 - 15

$10.99

Rest Of World
DHL Express

2 - 4

$32.99


  • Orders will be shipped within 1 business day
  • DHL Express Shipping requires a signature on delivery.
  • Standard International Shipping does not require a signature on delivery and may be left unattended. Please ensure that there is a safe location for the parcel to be left if ordering with standard international shipping.
  • International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient
  • In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
  • Please note, TJ SWIM is not responsible for any delays caused by DHL Express, especially during high volume seasons. However, these are the best delivery estimations available.
  • TJ SWIM is not liable for any loss or damage to parcels that have been confirmed as successfully delivered by the postal network. Please ensure there is a safe location for the parcel to be left in the event that no one is home on delivery.
  • If the package is Returned To Sender, please note that you will be issued a store credit however this credit will not include the initial shipping cost. You will be credited the order subtotal, before shipping. 

 

RETURNS POLICY

RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIVING ORDER FOR EITHER AN EXCHANGE OR A STORE CREDIT IN THE FORM OF A GIFT CARD.
 
UNDER AUSTRALIAN CONSUMER LAW WE DO NOT OFFER RETURNS OR EXCHANGES ON THONG BOTTOMS. 
THIS APPLIES TO: KENDAL BOTTOMS AND CANDICE BOTTOMS
 

CONDITION OF RETURN
- Full price item
- Unworn and unwashed
- Original tags attached
- Hygiene strip MUST be attached to product 
- SALE ITEMS ARE NON-RETURNABLE
- Please note that customers are responsible for return shipping costs
- We do not offer refunds for incorrect sizing or change of mind

EXCHANGES
- Available for Australian customers
- For items to the same value of your original purchase

- Please include a 500g prepaid postage satchel for the new item to be posted back to you
- Alternatively, you can repurchase the correct size or style with a store credit 

INTERNATIONAL RETURNS
- Return in exchange for a store credit 
- Store credit can be used to repurchase a new size or style and does not expire
- We do not offer international exchanges
- Customers are responsible for return shipping costs
 

FAULTY OR INCORRECT ITEM
- If you believe you have received a faulty or incorrect item please email us at info@tjswim.com prior to returning your item


HOW TO RETURN:
CLICK HERE TO REQUEST A RETURN

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