FAQ
PRODUCT CARE
- Do not iron
- Do not leave in direct sunlight
- Hand wash & rinse in cold water
- Lay flat out of direct sunlight to dry
- Do not dry clean or wash in warm or hot water
- Store in a dry place
SHIPPING
|
Region |
Delivery Time |
Price |
|
USA & Canada Standard |
5 - 7 |
$9.50 |
|
USA & Canada |
1 - 3 |
$13.50 |
|
Australia Standard |
2 - 5 |
$3.50 |
|
Australia Express |
1 - 3 |
$7.50 |
|
New Zealand Standard |
3 - 5 |
$7.99 |
|
New Zealand |
1 - 3 |
$11.99 |
|
UK & Europe Standard |
5 - 9 |
$10.99 |
|
UK & Europe |
1 - 3 |
$16.99 |
|
Asia Pacific Standard |
5 - 12 |
$9.99 |
|
Asia & Pacific |
1 - 3 |
$15.99 |
|
Rest Of World Standard |
10 - 15 |
$10.99 |
|
Rest Of World |
2 - 4 |
$32.99 |
- Orders will be shipped within 1 business day
- DHL Express Shipping requires a signature on delivery.
- International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient
- In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
- TJ SWIM is not liable for any loss or damage to parcels that have been granted authority to be left unattended by the recipient. Please ensure there is a safe location for the parcel to be left if a signature release is authorised.
- If the package is Returned To Sender, please note that you will be issued a refund however this refund will not include the initial shipping cost. You will be refunded the order subtotal, before shipping.
RETURNS POLICY
THIS APPLIES TO: KENDAL BOTTOMS AND CANDICE BOTTOMS
CONDITION OF RETURN
- Full price item
- Unworn and unwashed
- Original tags attached
- Hygiene strip MUST be attached to product
- SALE ITEMS ARE NON-RETURNABLE
- Please note that customers are responsible for return shipping costs
- We do not offer refunds for incorrect sizing or change of mind
EXCHANGES
- Available for Australian customers
- For items to the same value of your original purchase
- Please include a 500g prepaid postage satchel for the new item to be posted back to you
- Alternatively, you can repurchase the correct size or style with a store credit
INTERNATIONAL RETURNS
- Return in exchange for a store credit
- Store credit can be used to repurchase a new size or style and does not expire
- We do not offer international exchanges
- Customers are responsible for return shipping costs
FAULTY OR INCORRECT ITEM
- If you believe you have received a faulty or incorrect item please email us at info@tjswim.com prior to returning your item
HOW TO RETURN:
CLICK HERE TO REQUEST A RETURN