FAQ

PRODUCT CARE

- Do not iron
- Do not leave in direct sunlight
- Hand wash & rinse in cold water
- Lay flat out of direct sunlight to dry
- Do not dry clean or wash in warm or hot water
- Store in a dry place 

 

 SHIPPING

REGION	Delivery Time (business days)	Shipping Price (in USD)
USA, Canada & Mexico Standard	5 – 10	$9
USA, Canada & Mexico DHL EXPRESS	1 – 3	$19
Australia Standard	2 – 7	$3.50
Australia EXPRESS	1 – 3	$7.50
New Zealand Standard	5 – 10	$11
New Zealand  DHL EXPRESS	1 – 3	$20
Asia & Pacific Islands Standard	10 – 15	$16
Asia & Pacific Islands DHL EXPRESS	1 – 3	$25
Europe & UK Standard	10 – 15	$16
Europe & UK  DHL EXPRESS	1 – 3	$30
Rest of World Standard	10 – 30	$30

• Orders will be shipped within 1 business day 
• DHL Express Shipping requires a signature on delivery.
• International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient
• In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
• TJ SWIM is not liable for any loss or damage to parcels that have been granted authority to be left unattended by the recipient. Please ensure there is a safe location for the parcel to be left if a signature release is authorised.
• If the package is Returned To Sender, please note that you will be issued a refund however this refund will not include the initial shipping cost. You will be refunded the order subtotal, before shipping. 

 

RETURNS POLICY